Policies

Our customer support team aims to respond to inquiries within 2-5 business days. Please send all inquiries to elapalme@laflamev.com.

All products are final sale. We do not offer refunds for purchased items.

All products are final sale. We do not accept returns or exchanges.

If you receive a damaged product, please email elapalme@laflamev.com with a clear photo, description of the damage, and your order number. We will provide store credit for the damaged product.

Cancellations can be made with refund to store credit within 48 hours of placing the order. To cancel your order, please email elapalme@laflamev.com with your order number.

Modifications to your order can be made within 48 hours of placing the order. To request a modification, please email elapalme@laflamev.com with your order number.

In the event of shipping-related damage, loss, or inconvenience, we offer store credit or exchange. Please contact our customer support team at elapalme@laflamev.com to resolve any shipping issues.

We will not collect or store customer information beyond 60 days after the order has been processed, except for contact emails from those who have given consent.

We respect intellectual property rights and expect the same from our customers. Any infringement of intellectual property is prohibited.

Customers who provide reviews will be entered into a draw for prizes as a token of our appreciation. We welcome constructive feedback and aim to address any issues or concerns raised in negative reviews.